Notify a shipper that goods arrived broken, defective, late, or in an otherwise unacceptable manner. Includes examples with lines to check.
ABC Warehouse 123 Main St. Anytown, CA 95928 (555) 555-1212
August 14, 2010
Dear ___________,
This letter is to advise you that our firm must reject and return some or all of the goods received from you on [date], related to our purchase order #___________. Please immediately [credit our account/issue a refund] and provide details on how we can return these goods at your company's expense. The reason(s) for this measure are checked below:
____ Goods arrived in defective or damaged condition as described below:
____ Delivered later than the time specified.
____ Our order was never marked as accepted by your company, and thus we ordered them elsewhere and are no longer in need of this shipment.
____ Goods were not comparable to the samples, advertisements, catalog, or other representations as described below:
____ Partial shipment is not acceptable; the terms of our agreement required all the goods to be delivered at once.
Sincerely,
Danny Danielson, manager
