Notify a shipper that goods arrived broken, defective, late, or in an otherwise unacceptable manner. Includes examples with lines to check.
123 Main St.
Anytown, CA 95928
August 14, 2010
This letter is to advise you that our firm must reject and return some or all of the goods received from you on [date], related to our purchase order #___________. Please immediately [credit our account/issue a refund] and provide details on how we can return these goods at your company's expense. The reason(s) for this measure are checked below:
____ Goods arrived in defective or damaged condition as described below:
____ Delivered later than the time specified.
____ Our order was never marked as accepted by your company, and thus we ordered them elsewhere and are no longer in need of this shipment.
____ Goods were not comparable to the samples, advertisements, catalog, or other representations as described below:
____ Partial shipment is not acceptable; the terms of our agreement required all the goods to be delivered at once.
Danny Danielson, manager